Integration & Platforms
99.7%
inventory accuracy
- 45%fewer stock-outs
- $890Krecovered in year one
RetailMax Holdings
Real-time inventory platform
A connected inventory platform unified store, warehouse, and supplier workflows across 127 locations.
Product UX & UI design
Product UX designed as a workflow people complete
We design the product as a workflow a real person finishes — the primary task in the fewest steps, with empty, loading, and error states included — so users complete the core job without a manual.
- Critical-path workflow, start to finish
- Empty, loading, and error states designed
- Roles reflected in the interface
Organizations we’ve worked with
- Airbnb
- TheAMLab
- Hood
- NAMA
- Klaro
- GoBoon
- Studio Arlington
What we build
Product UX Services
Design work for products people use to get a job done: the critical-path workflow, clear roles, visible status, and every state the interface has to handle.
- 01
Decision and handoff mapping
Map who does the work, what context they need, where decisions happen, and where the current interface creates delays or mistakes.
- 02
Role-based operating surfaces
Structure dashboards, forms, tables, permissions, and navigation around the actual job each user needs to complete.
- 03
High-frequency control screens
Design the screens operators use every day: queues, reviews, approvals, exception handling, reporting, and configuration.
- 04
Test the workflow before build
Use clickable prototypes to validate the flow, reduce ambiguous requirements, and hand engineers a build-ready interface model.
Stack & practice
UX Delivery Methods
We use design tools only where they clarify the system: workflow maps, prototypes, design systems, accessibility checks, and engineering-ready specs.
- 01
Workflow Mapping
User roles, decisions, handoffs, permissions, and operational states documented before interface work starts.
- 02
Role and Task Models
Screens organized around what each role must review, approve, update, escalate, or report.
- 03
Design System Alignment
Reusable components, interaction patterns, and states that keep the interface consistent as the platform grows.
- 04
Accessibility Checks
Readable hierarchy, keyboard access, touch targets, form labels, and contrast validated before implementation.
- 05
Prototype Validation
Clickable workflows used to catch missing states, unclear copy, and unnecessary steps before engineering time is spent.
- 06
Developer-Ready Specs
States, edge cases, responsive behavior, and interaction details prepared so the build phase has fewer open questions.
Core features
Design Controls
Every interface decision should make the system easier to operate, safer to use, and faster to adopt.
- 01
Decision Clarity
Users can see what needs attention, why it matters, and what action should happen next.
- 02
Error Prevention
Forms, confirmations, validation states, and guardrails reduce mistakes before they reach the workflow.
- 03
Status Visibility
Queues, progress states, ownership, and exceptions stay visible instead of hiding inside messages or spreadsheets.
- 04
Fast Data Entry
Layouts prioritize the fields, defaults, bulk actions, and shortcuts that high-frequency users need.
- 05
Role-Based Navigation
Each user sees the surfaces that match their responsibility instead of navigating a generic product menu.
- 06
Accessibility and Readability
Contrast, typography, spacing, labels, and touch targets support real use on desktop and mobile.
How we deliver
UX Workflow
The design process starts with the operational workflow, then turns it into a buildable interface model.
- 01
Workflow Discovery
Identify the users, states, decisions, handoffs, exceptions, and data needed to complete the job.
- 02
Information Architecture
Define the navigation, screen model, table structure, form flow, and role-based access patterns.
- 03
Prototype and Test
Validate the main workflow with clickable prototypes before implementation decisions are locked.
- 04
System Design
Design the interface states, components, responsive behavior, edge cases, and accessibility requirements.
- 05
Handoff and QA
Support implementation with specs, state checks, copy review, and QA against the intended workflow.
Product UX Review
Need users to complete the core job without a manual?
We review the product's critical-path workflow, the states and edge cases the design has to handle, and the friction standing between a new user and their first success.
- No obligation
- Critical-path review
- States and edge cases
In production
Systems already in production
Real engagements delivered by the same capability — measured after go-live.
GiveFlowIntegration & Platforms
Recurring donation operations platform
$500K recurring revenue and 85% donor retention.
Go BoonIntegration & Platforms
Referral and hiring platform
Referral rate grew from 2% to 11% and cost per hire dropped by 42%.
Workflow
The critical-path workflow is modelled before any visual polish
States
Empty, loading, error, and edge states designed in, not left undocumented
Roles
Each role sees the surfaces that match what they need to complete
Handoff
Developer-ready specs so the build phase has fewer open questions
Industries
Industries We Serve
Production systems shaped to the constraints of your sector, from healthcare and logistics to retail and finance.
Retail & E-commerce
Elevate your online presence with custom e-commerce platforms and smooth checkout experiences.
Healthcare & Biotech
Digital health solutions including patient management systems and telemedicine platforms.
Education & EdTech
improve learning with interactive e-learning platforms and virtual classrooms.
Manufacturing & 3D
Optimize production with IoT integration and predictive maintenance solutions.
Financial Services
Reconciliation, reporting, onboarding documents and Stripe payments, with review built in.
Real Estate
Property management platforms, virtual tours, and CRM systems.
Logistics & Supply
Streamline operations with fleet management and real-time tracking solutions.
Technology & SaaS
Engineers inside your team, AI features, integrations and automations that keep running.
What Our Clients Say
Client feedback from delivery engagements — see all reviews
ERP / operations systemsvia Client feedback
"We outsourced our ERP development to Octacer, and they delivered a perfect solution that integrated smoothly with our existing systems. Their team is excellent."
I
Imran Rashid
CEO, My Construction
Ready to map one stuck workflow?
Start here
Design the product people actually use
We review the flows that matter, find where users get stuck, and outline the first design changes worth making.
20–30 minutes · No preparation needed · Free